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Even when we think we have acted appropriately, receiving a complaint can be very distressing.
In this talk I will look at the complaints process, what sort of issues lead to complaints, why patients of their families complain, and how to deal with the confronting challenge of receiving complaints.
I will debunk some myths about what can happen after a complaint is received by a regulatory authority and provide advice on how to address the issues in the complaint to help achieve the best outcome.
I have Patients with a history of eating disorders are frequent attenders to Emergency Departments.
The challenges occurring for physicians are to:
identify and treat the immediate medical and psychological threats to life.
manage patients with respect for their autonomy whilst acknowledging their decision making is impacted by low BMI and associated mental health disorders
understanding your duty of care when the patients are declining admission/treatment that we believe to be in their best interest.
These are covered in this presentation in addition to looking forward to your questions and interaction in the session.
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